Payment can be accepted by cheque, Credit and Debit card, in Pounds Sterling (£) only. If you require a currency converter, we recommend www.xe.net.
Credit cards that we are able to accept: Access Card, Eurocard, Mastercard, Visa Card, Debit Card (Switch, Delta, etc.). Please note that we are unable to accept payment by Amex or Diners Club cards.
Due to security regulations, we require the last 3 digits of the security number from your credit card (CVV/CVC). In most cases, this can be found on the back of your card on the signature strip.

All credit card numbers are encrypted in the software when the order is placed. They are not held in full on any web site or transmitted via e-mail in clear text. All our servers are very secure, and firewalled to prevent any type of intrusion.

Cheques (not Euro Cheques), International Money orders and Postal Orders can only be accepted in STERLING, made payable to FLOKATI RUG COMPANY LTD. and sent to our office address with a copy of your order. Goods will be despatched when funds have cleared.

Taxes and VAT, where applicable, are included in the displayed prices.

Prices quoted for the individual items exclude postage costs. These are added to the total when you view your shopping cart. Postage amounts quoted are 'per rug' and are UK prices only. Our mail order service offers delivery anywhere in the UK, gift wrapped on request for an extra £1.50 charge. If you require delivery to another part of the world, please e-mail or call us for postage prices and details.
We will be happy to dispatch your order by 'Signed Delivery' (or 'International Signed For' if you are outside Europe - both formerly known as 'Recorded Delivery') for an additional charge and this method can be tracked. As the name implies, this service requires a signature on delivery but it also includes compensation of up to £30 for lost or damaged items. Please phone us to discuss this option, as it is not offered within the on-line shop.

Your browser must be set to accept cookies, otherwise this shop will not function correctly. Cookies are an important part of this store and are used to keep track of the contents of your shopping cart once you have selected an item. These should automatically expire when you leave.

Your name, address and ordering records are held at our office. Your credit card details are not stored. This information is used to assist us in tracing any order problems. We do not disclose buyers' information to third parties. We respect your privacy, data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

We will attempt to dispatch your order - as long as your payment is accepted - within 3 working days (processing does not take place on Saturdays or Sundays) and we aim to have your order delivered as soon as possible, normally in less than 14 business days but delivery can not be guaranteed within a set period of time. If for any reason - for example, staff holidays or stock-taking - we are unable to collect orders for an extended period, the shop will be suspended. Notification of this will be on the main web site.

Availability and prices are subject to change without notice. If your item is not in stock, we will back order it for you. You will be e-mailed with the option to cancel your order if you would rather not wait.

If you need to contact us, please email sales@flokatirugco.co.uk. Alternatively, you can call us on 020 8337 3005 (International +44 20 8337 3005), fax us on 020 8337 7332 or write to us at Flokati Rug Company, Unit 12, The Osiers Estate, Enterprise Way, Wandsworth, London SW18 1EJ, UK.